Warranty, complaints and returning

Warranty

We give warranty on all products. For each brand and item group the warranty is different. In general, wear and tear are excluded from the warranty. Also breakage due to misuse is excluded from the warranty. We do have a leniency policy in warranty cases.

If you wish to make a warranty claim, please contact us. Preferably by phone, email or through our contact page. Explain your complaint and add any photos. Do not forget to mention your name, address, phone, email, order number and item number. We will reply within 24 hours. For urgent cases please call us: +31 26 3518950..

Below are some warranty periods of a number of brands.

Secrid - two-year warranty

Liska - two-year warranty

Raptor - two-year warranty

Icon - half year warranty, only the connections with lock

B & L - half year warranty, only the connections with lock

Clothing - Six months warranty on stitching

Complaints

If you have a complaint, please contact us as soon as possible. Preferably by phone, email or through our contact page. Explain your complaint and add any photos. Do not forget to mention your name, address, phone, email, order number and item number. We will reply within 24 hours. For urgent cases please call us: +31 26 3518950..

Examples of complaints may include:

- Not received items

- Damaged items received

- Received article does not match images in the web shop

- Broken during warranty period

Are you not satisfied with the handling of the complaint, we will refer the complaint to the legal department or to the arbitration committee of the Dutch Foundation Webhop Keurmerk. The foundation will do an impartial advice which we have to follow.

Your complaints are dealt with:

WHISH Vof

Mr. Bob Engelen

Weverstraat 38a

6811 EM Arnhem

Netherlands

Chamber of commerce 51384671

VAT registration number NL823254458B01

phone +31 (0) 852127569

email whish@aol.nl

30 day cooling off period for online sales

Upon receipt of your order, you have thirty days to test the received article. The article may not getting dirty or damaged. You can test your purchase as you would do in a physical store. If the purchase is not to your satisfaction, you can return it without reason within 30 days.

How to return the items

If you want to return items, you can return it to:

WHISH / By Bob

Weverstraat 38 a

6811 EM ARNHEM

Netherlands

If you want to return the articles, you can preferably let us know by our "Return page". Otherwise by phone, email or through our contact information page. Please also include your name, address, telephone and order number for a quick settlement. After you have done this you can already return your items to the address on your invoice. You can find that address below. It is not neccessary to wait for a confirmation. After your report you can send the articles immediately. If you have opened the packaging carefully, you can usually use the same packaging to return the articles to us. Please, include the invoice when you return the items. At all times your are responsible that your returned goods arrives at us. Once we receive the returned items and have approved it, we will send you an email and we will refund your payment into your bank account. There are no administration costs related to returned items. You only pay the costs of sending back the articles.

Refunding of your returned items

If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs for which the Consumer was charged when buying the product in question. The entrepreneur will refund as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers to collect the product himself, he can wait with paying back until having received the product.

The Entrepreneur shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.